Frequently Asked Questions

Orders & Shipping

How long does shipping take?

Orders typically ship within 1-2 business days. Delivery times vary by destination and shipping method. Please review the available shipping options and estimated delivery times at checkout.

Do you ship internationally?

We currently ship within the United States only.

How can I track my order?

You'll receive a tracking number via email once your order ships. Click the link in the email or visit your account to view real-time tracking updates.

Products & Ingredients

Do your products contain preservatives?

Where appropriate for the formula, BathWerx products include a preservative system. Applicable formulas are also emulsified. Please refer to each product's ingredient list for details.

Will my favorite scent be available again?

Our scent collections change seasonally, and many are available for about three months. Once a scent leaves the store, it may not return, so we recommend shopping your favorites while they're available.

Are your products cruelty-free?

All BathWerx products are cruelty-free.

What is the shelf life of your products?

Shelf life and care instructions vary by product. Please follow any instructions on the product label or listing, and contact us if you have questions about a specific item's shelf life or storage.

Can I use your products if I have sensitive skin?

Please review each product's ingredient list before use, especially if you have sensitivities or allergies. Contact us if you have questions about a specific ingredient.

Returns & Exchanges

What is your return policy?

Please review our Refund Policy for return eligibility, timeframes, and shipping details. Contact us before sending an item back.

Can I exchange a product?

If you'd like to request an exchange, contact us with your order details. Please review our Refund Policy for applicable terms. Seasonal scent availability may vary.

What if my order arrives damaged?

We're sorry if that happens! Please contact us promptly with your order details and photos of the damaged item and packaging so we can review the issue. See our Refund Policy for applicable terms.

Account & Payment

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and access exclusive offers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other digital wallets at checkout.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your payment and personal information. We never store your full credit card details.

Item added to your cart