Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders typically ship within 1-2 business days. Domestic delivery takes 3-5 business days via standard shipping. Expedited options are available at checkout.
Do you ship internationally?
No! We only ship in the US.
How can I track my order?
You'll receive a tracking number via email once your order ships. Click the link in the email or visit your account to view real-time tracking updates.
Products & Ingredients
Are your products cruelty-free?
All BathWerx products are cruelty-free.
What is the shelf life of your products?
Our products are best used within 12 months of opening. Store in a cool, dry place away from direct sunlight to maintain freshness and potency.
Can I use your products if I have sensitive skin?
Our products are formulated with gentle, premium ingredients suitable for most skin types. If you have specific sensitivities or allergies, review the ingredient list or contact us for personalized guidance.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened products in original packaging. Contact us to initiate a return and receive a prepaid shipping label.
Can I exchange a product?
Yes! If you'd like to exchange an item for a different scent or product, contact us within 30 days of delivery. We'll guide you through the exchange process.
What if my order arrives damaged?
We're sorry if that happens! Contact us within 48 hours of delivery with photos of the damage, and we'll send a replacement or issue a full refund.
Account & Payment
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and access exclusive offers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other digital wallets at checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment and personal information. We never store your full credit card details.
Still have questions?
Contact us at support@bathwerx.net and we'll be happy to help!